Refund policy

30-Day Return & Refund Policy

Please contact cc@lurehub.store within 30 days of delivery before returning an item. We will provide return instructions and the appropriate return address. Unauthorized returns may not be accepted.

Damaged, Incorrect or Defective Items

If an item arrives damaged, is not the item you ordered, or has a verified product defect for which LureHub is responsible, contact us with your order number and clear photos or video of the issue. Depending on the circumstances, we may offer a replacement, refund, partial refund or another solution agreed with you. When LureHub is responsible for the issue, we will provide the applicable return or disposal instructions and will not require you to pay an unreasonable return cost.

Changed Your Mind or Ordered the Wrong Item

You may request a return within 30 days of delivery. If the return is not caused by an error or defect attributable to LureHub, you are responsible for the return shipping cost. We recommend using a reliable, trackable shipping service. Original shipping charges are not refundable unless required by law or agreed by LureHub.

Return Condition

Returned merchandise must be in a reasonable resalable condition with the included parts, accessories and documentation. Normal opening of the package to inspect the product does not automatically make an item ineligible for return. Items showing excessive use, damage not caused by LureHub, missing parts or modification may be refused or may qualify only for a partial refund.

Gift cards and promotional gifts are not refundable for cash. A promotional gift may need to be returned with the qualifying order.

Refunds

We will inspect the return and notify you whether the refund is approved. Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to post the refund.

Exchanges

For an exchange, contact us first. In many cases, the fastest option is to return the eligible item and place a separate order after the return is accepted.

Lost Return Shipments

You are responsible for a customer-arranged return until it reaches the designated return address. Keep the tracking information and consider shipping insurance for higher-value items.

Questions? Email cc@lurehub.store.